FAQ

Do you have questions regarding your customer account or to an order at Neuland.com?

You may find here your answer. If not, please do not hesitate to contact us.

Others

I can’t find spare parts online. Do you sell them?

Spare parts are not sold online. Please contact your sales team.

How do you pack the V3 into the bag?
Can I also order empty cases / bags?

Basically, you can purchase almost every case / bag empty. A selection can be found here.

For more information, please contact our sales team.

3
Answer not found?
Use our contact form to ask us your question. Customer Support
Our German warehouse will be closed due to inventory on Friday, 1st July, 2021. Requests and orders will be shipped as usual starting Monday, 4th July, 2021.
Please understand that there might be some delays. Thank you!